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Boomerang Carnets’ Quality Customer Care

Monday, October 11, 2021

ATA Carnet Specialists Make Carnets Easy!

Boomerang carnets’ customer service and technology streamline ATA Carnets before, during, and after use. Your application, bond, insurance, delivery, and cancellation are processed centrally by our rapid response Carnet Specialists 24/7/365, after hours, on weekends, and holidays.  We strive to make the process of getting an ATA Carnet for your goods and merchandise as easy and clear as possible because your satisfaction is important to us.

The ATA Carnet is an internationally accepted customs document for temporarily exported merchandise, goods, or professional equipment. A carnet allows cross border movement of goods import-duty and -tax free into any of the 87+ carnet countries and territories for up to a year.  Also known as the Merchandise Passport, ATA Carnets are used by many industries in many sectors.  The ATA Carnets’ benefits provide significant savings on import-duty and -tax with built-in ease clearing Customs that can save you valuable time.  They also serve as registration with Customs upon re-entry to the U.S. or U.K. saving you from filling out additional paperwork. 

BEFORE—While many can plan in advance, there are times when your ATA Carnet is needed on the same day you submit an application.  Our comprehensive delivery options have you covered.  Many Boomerang Carnet Distribution Centers are in key spots in the U.S. and the U.K. so that you can pick up your Carnet or plan for delivery from that location.  You can also choose from several overnight and regular delivery services that we have available.

DURING—Our customer service extends for the duration of your trip.  Locating customs in an airport can be frustrating.  With Boomerang’s ATA Carnet customized airport maps on your phone, customs’ location is in the palm of your hand.  We have other resources available unique to your trip such as Translation Guides with key questions in several languages chosen to assist you.  During the one-year validity period of your Carnet, secure electronic updates can be made to keep your Carnet documents current. 

AFTER—When your ATA Carnet returns from travel our Expedited Cancellation Control division monitors the final phase and guides you, step-by-step to cancellation.  This efficiency reduces liability, speeds up cancellation, and provides peace of mind!

When you are ready, call the Carnet HelpLine® 1-800-ATA-2900 | 1-800-282-2900 or email us.  Boomerang has freight forwarder partners who can deliver your carnet to you, as well as handle your cargo.  Ask for Carnets4Cargo.

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