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Boomerang Carnets Comes Through for Aircraft Held in Germany

Friday, January 6, 2023

Boomerang is Available 24/7

Boomerang carnets® expert customer assistance is available 24/7. Keeping lines of communication open for questions and situations needing resolution outside the regular 9 to 5 business hours is a priority.  Boomerang’s Carnet Specialists are available when customers need information, have a problem to resolve, and when an ATA Carnet is needed, even during holidays.  For customer Jeffrey Brehm, with an AOG, “Aircraft On Ground,” it was especially important for Boomerang to be available. 

In a 5-Star Trustpilot Review from Nov. 23, 2022, Jeffrey Brehm writes:

"I had to get an ATA Carnet for an AOG aircraft in Germany. Just found out today at 11:00 a.m.  Curt Wilson and his team took my calls on Thanksgiving eve day and got the ATA Carnet sorted out and FedExed to me within hours from my initial reach out to them. Kudos to Curt and Marge."

An AOG is a serious matter.  By definition, AOG is a term in aviation that stands for “Aircraft on Ground.”  A plane can be grounded for any number of reasons and held until the problem is remedied.  The reasons for an AOG situation vary and it can be costly.  The more time the plane is delayed the bigger the cost is, often adding up to many thousands of dollars, pounds, or euros before getting clearance to take off.  Because Jeffrey’s ATA Carnet got to him so quickly, he saved a tremendous amount of money.

Curt Wilson, President and CEO of boomerang carnets, and Managing Director of boomerang carnets UK, has spent many hours in the past 35 years answering phone calls, often in the middle of the night, to resolve a problem for a customer.  He asserts: “It is a top priority.  There is always a person who answers the phone at Boomerang, and you will always get the most specialized, experienced person we have to help out the exporter.”

The carnet was handed off to Marge Walsh, Carnet Specialist and Team Supervisor.  She recalled issuing the carnet, “He was a very nice guy, and he really needed that carnet in a hurry, and we got that done in less than a half hour.”  Marge often gets 5-Star reviews on Trustpilot for her expert customer service.  She has been with Boomerang for five years and loves the variety of customers she assists.  She is respected and appreciated by co-workers and customers alike for her expertise and calm friendly manner. 

The ATA Carnet is an internationally accepted customs document for temporarily exported merchandise or goods.  It allows cross border movement of those goods import-duty and -tax free into 87+ carnet countries and territories for up to a year.  The ATA Carnet is known as the Merchandise Passport for boomerang freight® and ideal for professional equipment, goods, or commercial samples moving in and out of countries. 

If you are in the market for an ATA Carnet for your temporary exports, give us a call.  Boomerang’s Carnet Specialists offer expert customer service and are here to assist you 24/7.  Just call the Carnet HelpLine® 1-800-ATA-2900 |1-800-282-2900 or email us.  Also, if you want to ship by cargo, Boomerang has freight forwarder partners who can deliver your carnet to you, as well as handle your freight.  For ATA Carnet updates subscribe to Exportise.